Our core privacy commitment
Biomeme Labs is a CLIA-certified molecular testing laboratory (CLIA ID # 39D2229561) operated by Biomeme, Inc. We treat your personal, genetic, and transcriptomic data with the highest medical laboratory standards. We do not sell, rent, or trade your personal or molecular data to third parties, data brokers, or advertisers.
Introduction
Biomeme Labs ("Biomeme Labs," "we," "us," or "our"), a testing laboratory and service of Biomeme, Inc. located at 401 N Broad St, Suite 222, Philadelphia, PA 19108, is committed to safeguarding the privacy and confidentiality of individuals who visit our website (biomemelabs.com), purchase our molecular testing panels, utilize our mobile phlebotomy services, or access our dashboard.
This Privacy Policy describes how we collect, store, process, and disclose information when you interact with our services, as well as your rights concerning your personal and health-related data.
Information we collect
Depending on how you interact with our platform and testing services, we collect several categories of information:
A. Personal & contact information
When you order a test or contact us, we collect your first and last name, email address, physical shipping address, phone number, and billing details.
Marketing email preferences
If you submit a marketing email preference with a reservation or order, we store your email address, your selection, the wording shown, and when and where the preference was submitted. The checkbox is selected by default and can be unchecked before submission. Marketing email sending is not currently enabled. This preference is separate from testing consent and does not change necessary order, account, or service communications.
B. Demographic & verification details
We collect your date of birth and state of residence to confirm testing eligibility (minimum age 18), comply with state-specific direct-access laboratory testing regulations, confirm your identity at your blood draw, and ensure positive specimen identification.
C. Biological specimens & molecular data
When your blood sample is collected by a certified mobile phlebotomist and received at our CLIA-certified laboratory, we process the specimen using stranded whole-transcriptome RNA sequencing and transcriptomic analysis. We generate raw molecular metrics, gene expression percentiles (mRNA transcript levels), and longitudinal pathway engagement trends. Specimen vials are tracked through a coded laboratory barcoding system.
We also collect intake and questionnaire responses, including demographic and medication information. Testing and responses collected over time form part of your longitudinal testing information.
D. Payment information
Payments are processed securely via our third-party payment processor, Stripe. We do not store or have access to your full credit card or debit card numbers on our servers. Stripe processes payment data in accordance with PCI-DSS Level 1 compliance.
E. Technical & device data
We automatically collect standard log data such as your IP address, browser type, operating system, referring URLs, and interaction timestamps to ensure security, prevent fraud, and maintain web performance.
F. Website analytics & cookies
The public consumer website, including the order page, uses Google Analytics 4 to measure visits and how people use its pages. Google receives information such as page addresses, referring websites, timestamps, browser and device information, approximate location, and cookie identifiers. Campaign labels in links, including links in printed QR codes, identify which materials bring visitors to the site. Analytics also measures scrolling, outbound link clicks, file download clicks, and engagement with supported embedded videos.
Analytics is enabled by default unless you opt out or your browser sends a Global Privacy Control signal. This installation does not run in the patient dashboard or operations console. We do not send form entries, names, email addresses, dates of birth, medication selections, test results, molecular data, or payment details to Google Analytics. Automatic form-interaction and site-search measurement are disabled.
Analytics cookies distinguish browsers and sessions; they are not a statement that a visit identifies a different person. Google Analytics cookies may remain for up to two years and may be renewed on later visits. User- and event-level data follows the retention settings in Google Analytics; aggregated reports may be retained longer. Website analytics is separate from laboratory and specimen records.
See Analytics choices below to turn analytics off for this browser.
How we use your information
We use the data we collect solely for legitimate healthcare, laboratory, research, and business purposes, including:
- Laboratory Testing & Analysis: Processing your blood specimen, performing RNA extraction and gene expression quantification, and producing your molecular report.
- Logistics & Phlebotomy: Scheduling and coordinating the at-home blood draw included with your order through our mobile phlebotomy partner, Travalab, and getting collection kits to your appointment.
- Dashboard access: Providing authenticated access to your test status and downloadable reports through your Biomeme Labs dashboard.
- Billing & Subscription Management: Processing one-time test purchases and recurring subscription charges (at the per-order price shown at checkout) according to your selected cadence.
- Customer Support & Clinical Inquiries: Responding to questions regarding orders, appointments, sample status, and clinical inquiries.
- Regulatory & Quality Compliance: Meeting federal and state clinical laboratory documentation standards under CLIA.
- Website measurement: Understanding page usage and which campaigns or printed materials bring visitors to the consumer website.
Research use of de-identified data
Biomeme and Biomeme Labs use de-identified information collected or generated through our testing services for scientific research. This includes test results, intake and questionnaire responses, demographic information, medication information, and information collected over time. Research may include studying inflammation and molecular health and developing, evaluating, and improving laboratory methods, tests, and reports.
De-identified research data is processed to remove identifying information in accordance with applicable privacy requirements. Research use is subject to any applicable research consent. This research may contribute to commercially available tests, reports, products, or services.
Research may be conducted by Biomeme and Biomeme Labs or with qualified collaborators, including academic institutions, laboratories, research organizations, healthcare organizations, and commercial research partners. We may share de-identified research data with these collaborators under agreements governing its use and protection.
How we share information
Biomeme Labs does not sell, rent, or trade personal, biometric, or molecular data to third parties. The following sections describe when we share information and the safeguards that apply:
Research collaborators: We may share de-identified testing and associated information with qualified research collaborators for the purposes described in Research use of de-identified data, under agreements governing its use and protection and subject to any applicable research consent.
Mobile Phlebotomy Partner (Travalab): Mobile phlebotomy is included with every order and is provided by our partner, Travalab. To schedule and complete your blood draw, we send Travalab your first and last name, date of birth, email address, phone number, address, and appointment window. Travalab's phlebotomists use your date of birth to confirm your identity at the draw and label your specimen correctly. Under a data-processing agreement with us, Travalab may use this information only to schedule and perform your blood draw for Biomeme Labs. We do not send Travalab your payment details, test results, or molecular data.
Payment Processors: We transmit payment transaction data securely to Stripe to execute charges and manage subscriptions.
Website analytics (Google): Google processes the website usage and campaign information described above to provide Google Analytics reports. Advertising personalization and advertising-data collection are disabled in this installation. Google's processing is described in How Google uses information from sites or apps that use its services and the Google Privacy Policy. This website analytics processing does not include your laboratory records.
Healthcare Providers (With Your Authorization): If you request that your results be shared with your physician or healthcare provider, or if you order through an affiliated clinic partner, we make your report accessible to that authorized provider.
Legal & Regulatory Obligations: We may disclose information if required by law, subpoena, court order, or applicable public health reporting mandates.
Data security & confidentiality
We maintain administrative, technical, and physical safeguards designed to protect personal and molecular information against unauthorized access, loss, alteration, or disclosure:
- All data in transit is encrypted using modern TLS protocols.
- Stored data is encrypted at rest using industry-standard AES-256 encryption.
- Laboratory specimens are tracked through randomized alphanumeric barcode identifiers.
- Access to member data within Biomeme Labs is restricted to authorized laboratory, clinical, and research personnel on a strict need-to-know basis.
Specimen and research data retention
Biological specimens sent to Biomeme Labs are processed for the requested transcriptomic panels. As described in your research consent, your samples and research data may be stored indefinitely and used for future research related to the purposes described in that consent. Samples and research data collected for the study become part of Biomeme’s research platform and associated molecular biorepository.
Clinical laboratory records remain subject to applicable retention requirements. Samples that are no longer retained for laboratory or consented research purposes are disposed of in accordance with medical waste protocols.
Your rights & choices
Depending on your state of residence (including California, Colorado, Connecticut, Virginia, and others with enacted consumer privacy laws), you have specific rights regarding your personal information:
- Right to Access: You may request a copy of the personal data we maintain about you.
- Right to Rectification: You may request correction of inaccurate contact or account information.
- Right to Deletion: You may request the deletion of your account and personal profile (subject to statutory laboratory record retention obligations under CLIA). This does not necessarily remove samples or information already used in research, analyzed, de-identified, shared, or included in research datasets. See Research participation and withdrawal below. When we fulfill a deletion request, we also direct our service providers, including Travalab, to delete the personal information we shared with them.
- Subscription management: Manage recurring orders in your dashboard. Available changes, deadlines, and cancellation rules are described in the Terms of Service.
Research participation and withdrawal
Participation in the study is voluntary. You may withdraw at any time without giving a reason. To withdraw or revoke your authorization to use and disclose health information for research, send a written request to Biomeme Support at support@biomeme.com.
After your withdrawal has been processed, no additional samples or information will be collected from you for the study. Samples or information already used in research, analyzed, de-identified, shared, or included in research datasets may not be able to be removed. Revoking authorization does not affect information already used or disclosed.
If you withdraw, you will not be contacted about other research studies or opportunities.
Analytics choices
You can turn Google Analytics off or back on for this browser using the control below. Your choice is stored in this browser and applies to this consumer website. Turning analytics off stops future collection by this installation and removes its analytics cookies from this browser. It does not delete information collected earlier or change your ability to use the site, reserve access, or place an order.
Make the choice separately in each browser or device you use. Clearing this site's browser storage removes the saved choice. A Global Privacy Control signal keeps analytics off while that signal is enabled. You can also use Google's Analytics opt-out browser add-on on supported browsers.
Checking this browser's analytics preference.
Children's privacy
Our services and testing panels are strictly intended for adults aged 18 and older. We do not knowingly collect personal or biological information from minors under the age of 18.
Contacting our privacy team
If you have questions, privacy requests, or wish to exercise your rights under this Privacy Policy, please contact our data protection team:
Biomeme Labs privacy team
Biomeme, Inc.
401 N Broad St, Suite 222
Philadelphia, PA 19108