Notice
Important medical disclaimer
Biomeme Labs provides direct-access molecular response monitoring for wellness and educational purposes. Our tests, reports, and dashboard trends do not constitute medical advice, medical diagnosis, or treatment recommendations. Biomeme Labs is a CLIA-certified testing laboratory, not your treating physician. You should never alter, increase, reduce, or stop any prescribed medication (including GLP-1 receptor agonists such as Ozempic, Wegovy, Mounjaro, or Zepbound) without the direct guidance of your prescribing healthcare provider.
Agreement to terms
By accessing or using our website (biomemelabs.com), ordering a test panel, scheduling mobile phlebotomy, or viewing results on the Biomeme Labs dashboard, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not access our services.
Nature of services & response monitoring scope
Biomeme Labs operates a high-complexity, CLIA-certified laboratory (CLIA ID # 39D2229561) located in Philadelphia, PA, utilizing stranded whole-transcriptome RNA sequencing and proprietary transcriptomic analysis methods developed by Biomeme, Inc.
The Inflammation Compass measures cellular mRNA gene expression across specific inflammatory, antiviral, and resolution pathways. These results establish your initial molecular baseline and track longitudinal cellular activity. The services provided by Biomeme Labs are longitudinal response tracking tools designed to provide objective cellular data to inform conversations between you and your healthcare provider.
Research use of de-identified data
Biomeme and Biomeme Labs use de-identified information collected or generated through our testing services for scientific research. This includes test results, intake and questionnaire responses, demographic information, medication information, and information collected over time. Research may include studying inflammation and molecular health and developing, evaluating, and improving laboratory methods, tests, and reports. We may also share de-identified information with qualified research collaborators for these purposes. Research use is subject to our Privacy Policy and any applicable research consent.
Eligibility & geographic availability
To purchase and use our services, you must be at least 18 years of age and reside in the United States.
Testing is available in all US states except New York. Geographic eligibility is checked during the ordering process. Attempting to circumvent geographic eligibility restrictions is a violation of these Terms.
Pricing, subscriptions & billing terms
For 1–3 tests in one order: $299 per test + $90 mobile phlebotomy = $389 per test. For 4 or more: $275 + $90 = $365 per test. Shipping is included.
Individual test orders
Each test includes all collection materials, a certified mobile phlebotomy visit, CLIA laboratory analysis, and access to your results through your dashboard. Orders may contain 1–20 tests. The quantity discount applies to every test in a single order of 4 or more. Each subscription renewal qualifies separately. Tests can be used over time.
Recurring test orders
Recurring orders at your selected interval (monthly, every two months, or quarterly), priced by the quantity in that renewal order. The quantity discount applies to every test in a single order of 4 or more. Each subscription renewal qualifies separately. Tests can be used over time. Mobile phlebotomy and sample shipment are included in all subscription tests.
Subscription Billing: Your initial purchase and recurring orders may contain different quantities of tests. Recurring orders are billed at your selected interval, starting on the first recurring billing date shown at checkout. Billing follows that schedule independently of when you complete your tests; unused tests do not automatically postpone the next charge.
Automatic Billing: You authorize Biomeme Labs to automatically charge your designated payment method the total for your selected quantity in each recurring order, using the per-order pricing above, at your selected interval.
Subscription management: In your dashboard, you can change the quantity of future recurring orders, skip the next order, order early, or cancel future recurring billing. Quantity changes, skips, and early orders must be requested more than 24 hours before billing and before an invoice begins processing. Cancellation stops future renewals; previously purchased tests remain available. For assistance, email support@biomemelabs.com.
Mobile phlebotomy & specimen collection
After you register your kit and complete consent and intake, we’ll provide instructions for arranging your at-home blood draw. Mobile phlebotomy is included with every test and is performed by our partner, Travalab, an independent mobile phlebotomy provider; Travalab’s phlebotomists are not Biomeme Labs employees. To arrange your draw, we share your contact details with Travalab as described in our Privacy Policy.
- Missed appointments and late cancellations: Cancel your confirmed blood-draw appointment through your Dashboard at least 24 hours before its scheduled time. If you miss the appointment or cancel with less than 24 hours’ notice, a $90 rebooking payment is required before you can request another blood draw for that test. This applies to all mobile phlebotomy collections. Payment is not taken automatically. After paying, return to your Dashboard to request another blood draw. A phlebotomist will contact you to confirm the exact appointment time.
- Exactly 24 hours’ notice is sufficient. Notice is measured when we receive your confirmed cancellation request through the Dashboard, provided cancellation succeeds. Withdrawing a request before an exact appointment time has been confirmed does not require a rebooking payment. Each subsequent missed appointment or late cancellation requires another $90 payment. Separate collection requirements still apply.
- Compromised Samples & Redraws: If a collected sample is hemolyzed, compromised during transit, or contains insufficient RNA yield for analysis, Biomeme Labs will provide a complimentary replacement collection kit and coordinate a redraw at no additional cost.
- Service Area: If Travalab cannot serve your address, we will notify you before your draw is scheduled and give you a full refund for the affected test.
- Consent to Blood Draw: By scheduling a draw, you consent to venipuncture by a Travalab phlebotomist. Common risks include brief pain, bruising, and lightheadedness; fainting and infection at the puncture site are rare. Tell the phlebotomist before the draw if you have a bleeding disorder, take blood thinners, or have fainted during a previous blood draw.
Laboratory processing & results delivery
Laboratory results are typically finalized within ~1 month following receipt of your blood specimen at our Philadelphia facility. Results are delivered securely through your encrypted Biomeme Labs dashboard. While we strive to meet standard turnaround windows, turnaround times are estimates and may occasionally vary due to re-testing requirements or laboratory quality controls.
Refund & order cancellation policy
Canceling future recurring billing does not automatically cancel or refund tests already purchased. Refund requests for purchased tests are handled separately under the policy below.
Each test purchase includes $90 for mobile phlebotomy. Before blood is successfully collected, you may request a refund for a test you purchased. If you have not missed or late-cancelled a visit, the full purchase price is refundable when no appointment has been confirmed or you cancel at least 24 hours before the confirmed appointment. Each missed appointment or cancellation with less than 24 hours’ notice reduces the available refund by $90 for that visit. Any additional collection payments are taken into account so the same visit cost is not deducted twice. A partial refund does not change the original order’s quantity discount or reprice the remaining tests. Once blood has been successfully collected, the test is non-refundable. Contact support@biomemelabs.com to request a refund. Refunds are manually reviewed and processed; cancelling an appointment does not issue a refund.
Refund eligibility is assessed separately for each purchased test, including its linked replacement attempts. Successfully collected samples remain non-refundable if a laboratory failure later requires another sample. Provider-caused issues and unsuccessful draws do not themselves incur the $90 missed-visit cost. Support will verify the collection and payment history before processing a refund. A partial refund does not change the original order’s quantity discount or reprice the remaining tests.
Intellectual property & technology
All content, trademarks, logos, transcriptomic scoring methods, gene expression quantification algorithms, and software interfaces on this website and dashboard are the exclusive intellectual property of Biomeme, Inc. and Biomeme Labs. You are granted a limited, personal, non-commercial license to view your individual test results.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Biomeme Labs, Biomeme, Inc., its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the services, your interpretation of test results, or decisions made regarding prescription medications without professional medical advice. In no event shall our total aggregate liability exceed the total amount paid by you for the specific test or tests in dispute.
Governing law & dispute resolution
These Terms and any disputes arising out of or related to our services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to any conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Philadelphia, Pennsylvania.
Questions & support
If you have questions regarding these Terms of Service or need assistance with your order, please reach out to our team:
Biomeme Labs support & legal
Biomeme, Inc.
401 N Broad St, Suite 222
Philadelphia, PA 19108
Email: support@biomemelabs.com